Support Contract Management

BEAR Data can help your business manage your support contracts and IT asset administration. Acting as an extension of our vendor’s contract departments, our team adds value by streamlining the management and maintenance of your IT hardware and software investments.

To provide these services we normally begin with a site audits to document all warranties, serial numbers, levels of service, types of equipment and equipment locations.

Our support contract services team continuously tracks the physical location of your supported equipment and the renewal dates of all support contracts. We can simplify the administration of support contracts by editing each open contract to conclude and renew on the same date every year.

Services Include:

• Free site audits to ensure all serial numbers, levels of service and equipment locations are accurate.
• Modification of multiple vendor support contracts to end and renew on the same day of the year (co-termination).
• Advance notice of approaching renewal dates to ensure support contracts do not lapse.
• Liaison services to ensure manufacturers are providing customers with fast and efficient technical assistance.
• Contract management services to continuously monitor equipment additions, changes, and physical locations.

To learn more about BEAR Data support contract management services please contact us today.